At Horizon Serviced Accommodation, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, products, or services.
By using our website, products, or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following personal information:
Name
Email address
Phone number
Booking or enquiry details
Any other information you provide when contacting us or using our services
We may also collect non-personal data such as browser type, IP address, and website usage data to help improve our services.
2. How We Use Your Information
We use your information to:
Provide and manage our services
Process bookings and respond to enquiries
Communicate with you regarding your stay or requests
Improve our website, services, and customer experience
Comply with legal obligations
3. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
Contractual necessity – to provide services you have requested
Legitimate interests – to improve our services and communication
Legal obligation – where required by law
Consent – where you have given clear permission
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service providers (e.g. booking platforms, payment processors)
Professional advisers
Authorities or regulators where required by law
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under UK data protection laws, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request transfer of your data (data portability)
To exercise any of these rights, please contact us using the details below.
8. Cookies and Website Usage
Our website may use cookies or similar technologies to enhance user experience and analyse website performance. You can control cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or by email where appropriate.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@horizonpropertyinvestors.co.uk
Last Updated: 31 March 2026
