leeds road, harrogate
Welcome Pack
Thank you for choosing Horizon Serviced Accommodation
We want you to have a 5* stay with us and appreciate all feedback
Kick back and make yourself a cuppa whilst you read through this handy information.
Review & Win
Want to enjoy a free night here?
Leave your feedback on our website www.horizon-sa.co.uk and your chosen booking platform i.e. Air BnB to be entered into our monthly prize draw. Winners contacted via email first week of each month
Contact Us
info@horizonpropertyinvestors.co.uk
In case of emergency, please call
Aiden – 07730039020
Jodie – 07506973692
House Rules
We’d really appreciate you observing our small asks:
● No smoking or vaping*
● No events or parties*
● No unregistered guests
● No open flames/candles
● Report any damage immediately via info@horizonpropertyinvestors.co.uk
● Please do not flush anything other than toilet paper down the loo, use the bin provided in the bathroom
● We all like to relax after a hard day at work, so please respect our neighbours with quiet time 10pm – 7am
● Please be respectful of our property and leave it as you found it
* A £250 fine will be taken from the card used to make the booking should these rules be broken
Checkout
Any special requests please let us know and we’ll always try to accommodate
● Check out is 10am – please leave fob in key lock box
● Lock all doors and close all windows
● Empty Fridge
Fire Safety - To prevent potential fire spreading, please close all doors before you go to sleep
On hearing the Fire Alarm
1. Leave the apartment by the entry door
2. Close all doors behind you where possible
3. 5. Call 999 and request the Fire Brigade to attend: Flat 1, 22 Leeds Road, Harrogate, HG1 8AA
The Good Stuff
● Complimentary tea/coffee/sugar/milk/clothes wash products upon arrival
● Full fortnightly clean for longer stay guests, including bed linen and towels
● FREE Unlimited Ultrafast WiFi
● FREE on street parking just across the road from the Apartment down the following street: Tewitt Well Avenue, Alderson Road, South Drive, Stray Road
Handy bits of info
● First Aid kit and fire blanket & extinguisher located under the kitchen sink along with clothes wash complimentary products. Hoover, ironing board and clothes airer located in the hallway cupboard, along with iron. Both bedrooms are equipped with a hairdryer
● In the unlikely event that the electricity stops working, please check the fuse box located to the right as you enter the main door of the apartment, all switches should be up, if there are any down, flick them back up and the electricity supply should reinstate itself
● In case of flooding, the stop cock for the water mains can be located under the kitchen sink
● If you need a taxi, Harrogate has UBER, so please download and use the App
● The washer/drier is located in the bathroom and is straight forward to use, as are the other appliances in the kitchen and HIVE central heating system, please try to troubleshoot queries online, however if you need our support, we’re on hand
Important bits of info
If you notice the digital YALE lock at the entrance door to the apartment is showing low battery, please contact us using the details provided under the 'Contact Us' section.
If for any reason the digital YALE loses power, you will find a D-Cell battery taped inside a lockbox which can be found on the back of the date where the bins are stored outside the front of the Apartment. The code is 2201
Underneath the YALE you will feel two pins that the battery attaches to, push the battery on and this will power up the lock to enable you to get inside using your code. Once back inside there are batteries for the YALE in the cupboard underneath the sink, simply remove the cover from the back of the YALE inside the apartment, discard of the old batteries and replace with the new ones.
WiFi
WiFi Network: BTBHub6-2CGK
WiFi Password: H3CA9kJEeXvL
Heating & Hot Water
The heating is set to constantly heat up to a cosy 17degreesC, if you wish to turn this up or down you can do so using the HIVE thermostat which is located on the right as you walk into the open plan living area. The hot water is timed and will heat up throughout the day.
Rubbish Collection
The bin store can be found out the front of the Apartment behind the wooden gate, bin days are Tuesdays so if you are in the Apartment it would be great if you could pop the bin out for us please!
Allergens
Whilst we make every effort to provide products that are kind to your skin, please check for specific allergens in our hygiene products:
Shampoo
https://www.amazon.co.uk/ICAN-LONDON-COCONUT-SHAMPOO-GALLON/dp/B086WLFQF7?ref_=ast_sto_dpBody
Bodywash/hand soap
https://cdn3.evostore.io/documents/vow/2w01072_coshh.pdf
Clothes Wash
https://store.w-p.co.uk/netalogue/pdfs//SDS/109446.pdf
Dish Wash
https://www.newhall.co.uk/media/7440_msds.pdf
Out and About
We highly recommend visiting https://visitharrogate.co.uk for things to do, places to visit and eat throughout the year